At East and Wisdom, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, our 15-day return and refund policy allows you to return items under the following conditions:

Return Period

You have 15 days from the date of purchase to initiate a return. After this period, we may not be able to offer a refund or exchange.

Eligibility Criteria

 

• • Condition: Items must be unused, in their original packaging, and in the same condition as received.

• • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are exempt from being returned, including:

• • Personal care items (e.g., skincare products, cosmetics)

• • Custom-made or personalized products

• • Gift cards

Return Process

 

1. 1. Initiate Return: Contact our customer service team at [customer service email] within 15 days of purchase to request a return authorization.

1. 1. Shipping: Once authorized, securely package the item and include the proof of purchase. Ship the item to the address provided by our customer service team.

1. 1. Shipping Costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable.

Refunds

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund:

 

• • Approved Refunds: Processed to your original payment method within a certain number of days, depending on your card issuer’s policies.

• • Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company before contacting us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at info@eastandwisdom.com.

Contact Information

For any questions regarding our return and refund policy, please contact us

Email: info@eastandwisdom.com